Logging on problems
Sometimes the system doesnt seem to work when you login or doesn't bring you to your Dashboard or committtee screen. Most often the cause for this is in your browser cache and the cache needs to be cleared for you to log in properly.
To Clear the Cache follow the instructions for your browser:
Internet Explorer 8 and above
- From the
Safety
menu in the upper right, click Delete Browsing History...
.
- Deselect
Preserve Favorites website data
, and select Temporary Internet files
, Cookies
, and History
.
- Click
Delete
.
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Internet Explorer 7
- From the
Tools
menu in the upper right, select Internet Options
.
- Under "Browsing history", click
Delete...
.
- To delete your cache, click
Delete files...
.
To delete your cookies, click Delete cookies...
.
To delete your history, click Delete history...
.
- Click
Close
, and then click OK
to exit.
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Firefox 3.5 and above for Windows
- From the
Tools
menu, select Clear Recent History...
.
- From the
Time range to clear:
drop-down menu, select the desired range; to clear your entire cache, select Everything
.
- Click the down arrow next to "Details" to choose what history elements to clear (e.g., check
Cookies
to clear cookies). Click Clear Now
.
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Firefox 3 for Windows
- From the
Tools
menu, select Clear Recent History...
, and then select the items you want to delete (e.g., Browsing & Download History
, Cache
, Cookies
).
- Click
Clear Recent History...
.
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Chrome
- In the browser bar, enter: chrome://settings/clearBrowserData
- Select the items you want to clear (e.g.,
Clear browsing history
, Clear download history
, Empty the cache
, Delete cookies and other site and plug-in data
).
You can choose the period of time for which you want to clear cached information from the Obliterate the following items from:
drop-down menu. To clear your entire cache, select the beginning of time
.
- Click
Clear browsing data
.
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Safari
- From the
Safari
menu, select Reset Safari...
.
- From the menu, select the items you want to reset, and then click
Reset
. As of Safari 5.1, Remove all website data
covers both cookies and cache.
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